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Privacy Policy

Last Updated: October 2, 2025

LocalTradies ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use LocalTradies.com.au ("Platform"). We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

⚠️ Important Legal Notice

This Privacy Policy is a simplified framework. LocalTradies should consult with an Australian privacy lawyer to create a comprehensive policy fully compliant with the Privacy Act 1988 (Cth) and Australian Privacy Principles.

1. Information We Collect

Personal Information

  • Name, email, phone number
  • Address and location data
  • ABN and business details (tradies)
  • Payment information
  • Licenses and insurance certificates (tradies)
  • User-generated content (reviews, messages)

Automatically Collected Information

  • Device information
  • IP address and location data
  • Browser type and version
  • Pages visited and time spent
  • Cookies and tracking technologies

2. How We Use Your Information

  • Provide and improve Platform services
  • Process registrations and verifications
  • Facilitate connections between customers and tradies
  • Send notifications and communications
  • Analyse Platform usage and performance
  • Comply with legal obligations
  • Prevent fraud and abuse

3. How We Share Your Information

With Other Users

  • Tradie profiles visible to customers
  • Customer contact info shared when requesting quotes
  • Reviews publicly displayed

With Service Providers

  • Payment processors
  • Email and SMS providers
  • Analytics services
  • Verification and background check providers

Legal Requirements

  • Law enforcement if required
  • Court orders and legal processes
  • Protection of rights and safety

We Never

  • Sell personal information to third parties
  • Share information for unrelated marketing

4. Your Privacy Rights

Under Australian Privacy Principles, you have rights to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion (with exceptions)
  • Opt-out of marketing communications
  • Complain about privacy breaches

5. Data Security

We implement security measures including:

  • Encryption of sensitive data
  • Secure servers and databases
  • Regular security audits
  • Access controls and authentication

However, no system is 100% secure. Users must protect their account credentials.

6. Cookies and Tracking

We use cookies for:

  • Essential Platform functionality
  • Analytics and performance monitoring
  • Remembering user preferences

You can control cookies through browser settings. Disabling cookies may limit Platform functionality.

7. Children's Privacy

LocalTradies is not intended for users under 18. We don't knowingly collect information from children.

8. International Data Transfers

Data may be stored on servers outside Australia. We ensure appropriate safeguards for international transfers.

9. Changes to Privacy Policy

We may update this Policy. Changes are effective upon posting. Continued use implies acceptance.

10. Contact Us

Privacy concerns or requests:

Email: privacy@localtradies.com.au

Complaints: Contact us first. If unresolved, you can complain to the Office of the Australian Information Commissioner (OAIC).