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Trust & Safety

Your safety and security are our top priorities. Learn about the measures we take to create a trusted platform for customers and tradies.

Our Safety Commitment

LocalTradies is committed to creating a safe, trustworthy environment for all users. We implement comprehensive verification, maintain transparent review systems, and respond quickly to safety concerns.

How We Verify Tradies

ABN Verification

Automatic check against Australian Business Register to confirm legitimate business registration.

License Validation

Manual verification of trade-specific licenses with state regulatory bodies. We check license currency, restrictions, and validity.

Insurance Confirmation

Review of public liability insurance (minimum $10M coverage) and workers compensation certificates. We verify coverage is current and adequate.

Background Checks

Optional criminal and financial history screening for additional customer confidence.

Ongoing Monitoring

Regular re-verification ensures credentials stay current. Expired licenses or insurance trigger profile suspension until renewed.

Verification Badges

✓ Identity Verified
✓ Licensed
✓ Insured
✓ Background Checked

Authentic Reviews You Can Trust

  • •Only verified customers can review
  • •All genuine reviews displayed (positive and negative)
  • •Tradie response capability
  • •Review moderation policies
  • •Reporting fake reviews

Safety Tips for Customers

Before Hiring

  • Verify tradie credentials (check badges)
  • Read multiple reviews
  • Get written quotes
  • Confirm insurance coverage
  • Trust your instincts

During Work

  • Ensure tradie has proper safety equipment
  • Keep communication documented
  • Don't pay full amount upfront (deposit only)
  • Clarify scope and timeline in writing

After Completion

  • Inspect work before final payment
  • Request invoices and receipts
  • Leave honest review
  • Report concerns if applicable

Report Safety Concerns

If you experience or witness concerning behavior:

Immediate Safety Threats:

Contact local police or emergency services immediately (000).

Platform Safety Issues:

Report through your account dashboard or email safety@localtradies.com.au

We Take Seriously:

  • Fraudulent credentials or information
  • Threatening or abusive behavior
  • Unlicensed work
  • Insurance fraud
  • Fake reviews or manipulation
  • Privacy violations

Protecting Your Information

Your personal data is secure with us:

  • Encrypted data transmission and storage
  • Secure payment processing
  • Regular security audits
  • Staff training on privacy and security
  • Compliance with Australian Privacy Principles

See our Privacy Policy for complete details.

Resolving Disputes

Issues between customers and tradies should be resolved directly when possible:

  1. 1.
    Direct Communication: Contact the tradie to discuss concerns
  2. 2.
    Documentation: Keep records of agreements, communications, and issues
  3. 3.
    Mediation: LocalTradies can facilitate communication if requested
  4. 4.
    Legal Action: For serious disputes, seek legal advice or contact relevant authorities

Questions about trust and safety?

Contact Support